[From nobody Wed Apr 2 05:40:46 2003 Return-Path: <sentto-1479176-2509-1049259626-azamin7=pd.jaring.my@returns.groups.yahoo.com> Received: from n25.grp.scd.yahoo.com (n25.grp.scd.yahoo.com [66.218.66.81]) by mx5pd.jaring.my (8.12.8/8.12.6) with SMTP id h3250LZ5095446 for <azamin7@pd.jaring.my>; Wed, 2 Apr 2003 13:00:52 +0800 (MYT) sentto-1479176-2509-1049259626-azamin7=pd.jaring.my@returns.groups.yahoo.com) X-eGroups-Return: sentto-1479176-2509-1049259626-azamin7=pd.jaring.my@returns.groups.yahoo.com Received: from [66.218.67.192] by n25.grp.scd.yahoo.com with NNFMP; 02 Apr 2003 05:00:27 -0000 X-Sender: iskandar@medical-online.net X-Apparently-To: molers@yahoogroups.com Received: (EGP: mail-8_2_6_5); 2 Apr 2003 05:00:22 -0000 Received: (qmail 34505 invoked from network); 2 Apr 2003 04:42:14 -0000 Received: from unknown (66.218.66.216) by m10.grp.scd.yahoo.com with QMQP; 2 Apr 2003 04:42:14 -0000 Received: from unknown (HELO relay1) (202.185.244.92) by mta1.grp.scd.yahoo.com with SMTP; 2 Apr 2003 04:42:13 -0000 Received: (qmail 11772 invoked from network); 2 Apr 2003 04:45:32 -0000 Received: (QMFILT: 1.0); 02 Apr 2003 04:45:32 -0000 Received: from unknown (HELO iskandar) (127.0.0.1) by 127.0.0.1 with SMTP; 2 Apr 2003 04:45:32 -0000 Message-ID: <00bb01c2f8d2$996be1c0$4302a8c0@medicalonline.net> To: <molers@yahoogroups.com> Organization: Medical Online Sdn Bhd X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1106 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1106 From: "Iskandar Mohamed Tahir" <iskandar@medical-online.net> MIME-Version: 1.0 Mailing-List: list molers@yahoogroups.com; contact molers-owner@yahoogroups.com Delivered-To: mailing list molers@yahoogroups.com Precedence: bulk List-Unsubscribe: <mailto:molers-unsubscribe@yahoogroups.com> Date: Wed, 2 Apr 2003 12:44:51 +0800 Subject: [molers] Call Centre Stories Reply-To: molers@yahoogroups.com Content-Type: multipart/alternative; boundary="----=_NextPart_000_00B8_01C2F915.A74BFE40" X-Mozilla-Status2: 00000000 ------=_NextPart_000_00B8_01C2F915.A74BFE40 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable These are actual conversations between call centre executives and their cli= ents.=20 Tech Support: "Ok, now click your left mouse button."=20 Customer: (silence) " But I only have one mouse."=20 +++++++=20 Tech Support: "I need you to right-click on the Open Desktop."=20 Customer: "Ok."=20 TS: "Did you get a pop-up menu?"=20 C: "No."=20 TS: "Ok. Right click again. Do you see a pop-up menu?"=20 C: "No."=20 TS: "Ok, sir. Can you tell me what you have done up until this point?"=20 C: "Sure, you told me to write 'click' and I wrote 'click'."=20 ++++++++=20 Customer: "I received the software update you sent, but I am still getting = the same error message."=20 Tech Support: "Did you install the update?"=20 C: "No. Oh, am I supposed to install it to get it to work?"=20 ++++++++=20 Customer: "I'm having trouble installing Microsoft Word."=20 Tech Support: "Tell me what you have done."=20 C: "I typed 'A:SETUP'."=20 TS: "Ma'am,remove the disk and tell me what it says."=20 C: "It says '(PC manufacturer) Restore and Recovery disk'."=20 TS: "Insert the MS Word setup disk."=20 C: "What?"=20 TS: "Did you buy MS Word?"=20 C: "No..."=20 C: "Do I need a computer to use your software?"=20 TS: ?@#$=20 TS: "What type of computer do you have?"=20 C: "A white one."=20 +++++++=20 Tech Support: "Is your computer on a separate telephone line?"=20 Customer: "No." (clicks the button to log on to our service)=20 TS: "Well then we can't..."=20 C: "It says 'no dial tone'."=20 TS: "That's because you're on the line with me right now. You need to.."=20 C: (cuts in) " No, that's not it. It does this all the time. I just have = to try a few times, and it will let me through." TS: "No, ma'am. It'snot even trying to dial right now because you're on the= phone with me."=20 C: "It must be busy. I'll try again later."=20 +++++++=20 Tech Support: "What's on your screen right now?"=20 Customer: "A stuffed animal that my boyfriend got me at the grocery store."= =20 TS: "What operating system are you running?"=20 C: "Pentium."=20 C: "My computer's telling me I performed an illegal abortion."=20 +++++++=20 Customer: "How do I print my voicemail?"=20 +++++++=20 Tech Support: "What does the screen say now?"=20 Customer: "It says,'Hot ENTER when ready'."=20 TS: "Well?"=20 C: "How do I know when it's ready?"=20 ++++++++=20 Customer: " I don't have a space bar"=20 ++++++++=20 Tech Support: "Do you see My Computer icon?"=20 Customer: "Are you kidding? How can I see your computer icon?"=20 +++++++=20 Tech Support: "Are you in Desktop?"=20 Customer: "No, I am in kitchen."=20 TS: ?? "Ok, nevermind, could you please close all the windows?"=20 C: "Ya closed. Do you want the doors to be closed too?"=20 ------=_NextPart_000_00B8_01C2F915.A74BFE40 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV> <P><FONT face=Arial size=2>These are actual conversations between call centre executives and their clients.</FONT> </P> <P><FONT face=Arial size=2>Tech Support: "Ok, now click your left mouse button."</FONT> <BR><FONT face=Arial size=2>Customer: (silence) " But I only have one mouse."</FONT> </P> <P><FONT face=Arial size=2>+++++++</FONT> </P> <P><FONT face=Arial size=2>Tech Support: "I need you to right-click on the Open Desktop."</FONT> <BR><FONT face=Arial size=2>Customer: "Ok."</FONT> <BR><FONT face=Arial size=2>TS: "Did you get a pop-up menu?"</FONT> <BR><FONT face=Arial size=2>C: "No."</FONT> <BR><FONT face=Arial size=2>TS: "Ok. Right click again. Do you see a pop-up menu?"</FONT> <BR><FONT face=Arial size=2>C: "No."</FONT> <BR><FONT face=Arial size=2>TS: "Ok, sir.&nbsp; Can you tell me what you have done up until this point?"</FONT> <BR><FONT face=Arial size=2>C: "Sure, you told me to write 'click' and I wrote 'click'."</FONT> </P> <P><FONT face=Arial size=2>++++++++</FONT> </P> <P><FONT face=Arial size=2>Customer: "I received the software update you sent, but I am still getting the same error message."</FONT> <BR><FONT face=Arial size=2>Tech Support: "Did you install the update?"</FONT> <BR><FONT face=Arial size=2>C: "No. Oh, am I supposed to install it to get it to work?"</FONT> </P> <P><FONT face=Arial size=2>++++++++</FONT> </P> <P><FONT face=Arial size=2>Customer: "I'm having trouble installing Microsoft Word."</FONT> <BR><FONT face=Arial size=2>Tech Support: "Tell me what you have done."</FONT> <BR><FONT face=Arial size=2>C: "I typed 'A:SETUP'."</FONT> <BR><FONT face=Arial size=2>TS: "Ma'am,remove the disk and tell me what it says."</FONT> <BR><FONT face=Arial size=2>C: "It says '(PC manufacturer) Restore and Recovery disk'."</FONT> <BR><FONT face=Arial size=2>TS: "Insert the MS Word setup disk."</FONT> <BR><FONT face=Arial size=2>C: "What?"</FONT> <BR><FONT face=Arial size=2>TS: "Did you buy MS Word?"</FONT> <BR><FONT face=Arial size=2>C: "No..."</FONT> <BR><FONT face=Arial size=2>C: "Do I need a computer to use your software?"</FONT> <BR><FONT face=Arial size=2>TS: ?@#$</FONT> <BR><FONT face=Arial size=2>TS: "What type of computer do you have?"</FONT> <BR><FONT face=Arial size=2>C: "A white one."</FONT> </P> <P><FONT face=Arial size=2>+++++++</FONT> </P> <P><FONT face=Arial size=2>Tech Support: "Is your computer on a separate telephone line?"</FONT> <BR><FONT face=Arial size=2>Customer: "No." (clicks the button to log on to our service)</FONT> <BR><FONT face=Arial size=2>TS: "Well then we can't..."</FONT> <BR><FONT face=Arial size=2>C: "It says 'no dial tone'."</FONT> <BR><FONT face=Arial size=2>TS: "That's because you're on the line with me right now.&nbsp; You need to.."</FONT> <BR><FONT face=Arial size=2>C: (cuts in) " No, that's not it.&nbsp; It does this all the time.&nbsp; I just have to try a few times, and it will let me through."</FONT></P> <P><FONT face=Arial size=2>TS: "No, ma'am. It'snot even trying to dial right now because you're on the phone with me."</FONT> <BR><FONT face=Arial size=2>C: "It must be busy. I'll try again later."</FONT> </P> <P><FONT face=Arial size=2>+++++++</FONT> </P> <P><FONT face=Arial size=2>Tech Support: "What's on your screen right now?"</FONT> <BR><FONT face=Arial size=2>Customer: "A stuffed animal that my boyfriend got me at the grocery store."</FONT> <BR><FONT face=Arial size=2>TS: "What operating system are you running?"</FONT> <BR><FONT face=Arial size=2>C: "Pentium."</FONT> <BR><FONT face=Arial size=2>C: "My computer's telling me I performed an illegal abortion."</FONT> </P> <P><FONT face=Arial size=2>+++++++</FONT> </P> <P><FONT face=Arial size=2>Customer: "How do I print my voicemail?"</FONT> </P> <P><FONT face=Arial size=2>+++++++</FONT> </P> <P><FONT face=Arial size=2>Tech Support: "What does the screen say now?"</FONT> <BR><FONT face=Arial size=2>Customer: "It says,'Hot ENTER when ready'."</FONT> <BR><FONT face=Arial size=2>TS: "Well?"</FONT> <BR><FONT face=Arial size=2>C: "How do I know when it's ready?"</FONT> </P> <P><FONT face=Arial size=2>++++++++</FONT> </P> <P><FONT face=Arial size=2>Customer: " I don't have a space bar"</FONT> </P> <P><FONT face=Arial size=2>++++++++</FONT> </P> <P><FONT face=Arial size=2>Tech Support: "Do you see My Computer icon?"</FONT> <BR><FONT face=Arial size=2>Customer: "Are you kidding? How can I see your computer icon?"</FONT> </P> <P><FONT face=Arial size=2>+++++++</FONT> </P> <P><FONT face=Arial size=2>Tech Support: "Are you in Desktop?"</FONT> <BR><FONT face=Arial size=2>Customer: "No, I am in kitchen."</FONT> <BR><FONT face=Arial size=2>TS: ?? "Ok, nevermind, could you please close all the windows?"</FONT> <BR><FONT face=Arial size=2>C: "Ya closed.&nbsp; Do you want the doors to be closed too?"</FONT> </P></DIV> <br> <!-- |**|begin egp html banner|**| --> <table border=0 cellspacing=0 cellpadding=2> <tr bgcolor=#FFFFCC> <td align=center><font size="-1" color=#003399><b>Yahoo! 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