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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Tom,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>I
ordered both the membership card and the Groo print from the CBLDF the same day
or night I heard on the Groop they were available. I quickly received the
membership card within just a couple of days. However there was a bit of a snag
at my post office because they misplaced the print for a few days. I had contacted
CBLDF to inform them of the problem and mostly to keep an eye out for a return
of my print. They actually wrote back to me within just a few hours after both
the initial and follow up e-mails I sent. I was actually impressed by how quick
they replied and their helpfulness on the potential problem.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>I
would say wait an extra day or two. Perhaps they just have an event or project they
are dealing with. It could also just be their primary customer service employee
is on vacation, and they do not have the man power to field every inquiry at
the moment. Remember they are a not-for-profit organization. I have worked with
non profit companies before and sometimes their staff can be few.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>_<i><span style='font-style:italic'>TONE</span></i>_<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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